Frequently Asked Questions


  • I have a tracking number. How do I track it?
  • What payment methods do you accept?
  • When is my card charged?
  • Will I be charged sales tax?
  • What is the status of my return?
  • I want to return my item. What should I do? / What is your return policy?
  • How do I cancel my order?
  • How do I make changes to my order?
  • What is a G.M.T. Movement?
  • What is the case of a watch?
  • What is the crown of a watch?
  • What is the crystal of a watch?
  • How big will my watch be because of the case diameter?
  • How does the illumination on my watch work?
  • What happens if I get my watch wet? / Can I go swimming with my watch on?
  • How do I care for a water resistant watch?
  • My watch stopped keeping time, why?
  • What does my watch warranty cover?
  • Whatís the difference between a chronograph and a chronometer?
  • How long should the battery in my watch last?
  • Whatís the difference between quartz and mechanical/automatic movements?
  • When I reset my chronograph, why doesnít the hand return to zero?
  • What is the best way to care for an automatic watch?
  • What should I look for when buying a watch?
  • What is the best way to clean my watch?
  • What can I do to help ensure that my watch will last for a long time?
  • My watch doesnít fit well, what should I do?
  • Where is the bezel located on my watch?
  • How will my watch fare against normal, everyday activities? / What type of watch should I wear during rigorous sports or activities?
  • Who is MrWatch?
  • Why Buy from AreaTrend?
  • How do I join your affiliate program?
  • Iím in Canada, how will you ship to me?
  • Iím in the UK, how will you ship to me?
  • An item I ordered is now showing out of stock. What happened?
  • Refused and Undeliverable Packages
  • Promotions and discounts
  • Verified Buyer Review Gift Cards
  • How does the free shipping work at MrWatch?
  • What other methods of shipment do you offer besides free shipping?
  • Do you ship to PO Boxes?
  • Do you ship to APO/FPO addresses?
  • What are your shipping and delivery times?
  • Will I have to sign for my package?
  • My tracking number says my package is delivered, but I do not have it. What should I do?
  • Do you ship internationally and what is the cost?
  • Will I have to pay customs, duties, or taxes on my international shipment? What if I refuse the package?
  • How long will it take for my international package to be delivered?
  • Are there any limitations if I ship an order internationally?
  • If I request next day shipping, will I get my order the next day?




    Q: I have a tracking number. How do I track it?

    A: If you have a tracking or delivery confirmation number, you can track your package by visiting the website of the carrier.

    For USPS
    http://www.usps.com/shipping/trackandconfirm.htm
    Phone: 1-800-ASK-USPS (1-800-275-8777)

    For FedEx
    http://www.fedex.com/us
    Phone: 1-800-GO-FEDEX (1-800-463-3339)

    For DHL Global Mail
    http://webtrack.dhlglobalmail.com/
    Phone: 1-800-805-9306

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    Q: What payment methods do you accept?

    A: MrWatch will accept payment via credit card, (American Express, Visa, MasterCard and Discover). We will also accept wire tranfer's by phone for very large orders. Please contact our customer support team for more information. We do not accept cashier's checks, money orders, or PayPal.

    Orders are authorized for payment when submitted online and your order will not be charged until it ships out of our warehouse. Authorizations freeze up the dollar amount from your account, in order to ensure that these funds are available when MrWatch charges the card after the order ships.

    Please make sure that your billing address matches the credit card you provide to ensure the fastest processing. If it does not match our verification team will not be able to process your order for shipment, and your order may be delayed 24-48 hours while undergoing additional verification of the details you have provided.
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    Q: When is my card charged?

    A: Orders are authorized for payment when submitted online, and your order will not be charged until it ships out of our warehouse. Authorizations hold the funds in your account in order to ensure that these funds are available when MrWatch charges the card after the order ships.

    Please make sure that your billing address matches the credit card you provide. This is a company policy and must be accurate. If your billing address does not match the credit card you provide, your order may be delayed.
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    Q: Will I be charged sales tax?

    A: MrWatch is located in Ohio, and therefore any orders being shipped to Ohio will be charged sales tax rate of 6.5%. Any and all other orders being shipped outside of Ohio will NOT be charged sales tax.
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    Q: What is the status of my return?

    A: After a return is received in our warehouse, it usually takes 4-7 business days to be processed in our system. If a refund was requested, your account will be refunded. Please note, it usually takes 2-3 days for the funds to appear back on your account after the refund is processed.

    If an exchange or replacement was requested, your new order will ship 4-7 days after the return is received in our warehouse. Tracking information will be provided to you when it becomes available.


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    Q: I want to return my item. What should I do? / What is your return policy?

    A: 365 Day No-Hassle Return Policy (for Watches, Sunglasses, Jewelry, Shoes and Handbags)

    Everything we do here at AreaTrend is centered around our customers. For this reason we are proud to offer our 365 day no hassle return policy!

    That's right! You have 365 days of your order date to return your item(s)**, and no restocking fee! Buy any gifts early and rest easy knowing that if the recipient is not 100% happy with it they are able to return it at their convenience.

    Returned items must meet three simple requirements:

    1. Products are not eligible for return if they have been worn, used, adjusted, or sized.
    2. Any defects need to be reported to us within 10 days of receipt of the item (prior to wearing) to avoid the warranty process.
    3. The original manufacturer packaging and materials must be returned in their original condition.

    If your product is eligible for return, please feel welcome to return the item for a refund, replacement or exchange.

    Return instructions are included in your package, along with a prepaid return label (on domestic orders). When your return is received, a refund, exchange, or store credit will be issued less original shipping charges. If your original shipping was free, a flat fee of $5.00 will be deducted from your refund. This fee is waived if the enclosed prepaid return label is used. If you choose to use the prepaid return label included in the box, a flat rate of $6.95 will be deducted from your refund, exchange or store credit.

    If you did not receive a return label (international orders), or chose not to use it, please follow the instructions listed below:

    At the bottom of the front of your packing slip, there is a small checklist for you to fill out that will provide our returns team with important information to ensure a fast and accurate check-in.

    All of our items are inspected upon receipt. In the rare instance that you have received a defective item, no fees will be deducted from your refund, and if you provide us with a receipt for the return shipping, we will reimburse return shipping back to us up to $10.00. Please note that you are responsible for return shipment and liability. Therefore, we suggest you use a shipping method that is able to be tracked and insure it as well. You can read our full return policy for more details.

    As soon as the product is received back and time is allowed for processing, a refund will be granted to your account. Returns will take 4-7 business days to process after receipt into our warehouse. Please note that in accordance with our return policy that shipping fees are non-refundable unless otherwise stated. You will receive emails telling you when your product has been checked in, and again when your refund or replacement has been processed.

    Special policy regarding Fragrances:
    Please make your fragrance selections carefully. Due to health and safety reasons, fragrances are NON-RETURNABLE once they have been opened. We will allow returns of fragrances ONLY IF the seal is not broken (plastic wrap cannot be removed/opened). NO exceptions.

    AreaTrend Bundle Returns: Bundle deals may not be broken up and no substitutions are permitted. As such, bundles must be returned with all items included.
    For example: You cannot simply return one item from a 3-item bundle; all 3 items must be returned if you do not want one. Exception: if an item arrives defective, it can be returned by itself for a replacement.
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    Q: How do I cancel my order?

    A: At MrWatch, prompt and efficient service is something that we strive for. In doing so, we ship all orders as quickly as possible, usually the same day. If you wish to cancel your order, please contact us immediately either by email at cs@mrwatch.com, by messaging live help located on our website, or by calling customer service at 877-493-6847 as soon as possible.

    However, please note, that your order begins processing as soon as we receive it, and enters the shipping process very quickly after that. As a result, we will do our best to cancel an order upon request, but this cannot be guaranteed. If an order has entered the shipping process it cannot be cancelled. If your order has already entered the shipping process and is not able to be cancelled, you are more than welcome to send it back to us for a refund per our return policy. See our return policy for more details.

    Also, when you place an order on our website, an authorization is placed on your account to ensure the funds are available. It is important to note that this only puts a hold on those funds, it does not debit them from your account. Your account is only debited and the funds withdrawn once your order ships. When an order is canceled, the authorization is released, and the funds will be available again within 2-3 business days of cancellation.

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    Q: How do I make changes to my order?

    A: You can review the details and status of any order you have placed via your account. For orders that have already been shipped, you can confirm the date and method of shipment, view an estimated date of arrival, and get a tracking number, if applicable.

    Whenever you make a change to an order, such as modifying the shipping options, address, or items, our system re-evaluates our inventory to determine the best fulfillment plan for your order given the new information. Therefore, any changes you make may affect the estimated delivery date for your order.

    To make changes to your order, you may contact us via email at cs@mrwatch.com, or toll free at 1-877-493.6847.
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    Q: What is a G.M.T. Movement?

    A: The Invicta GMT uses a Japanese quartz movement, which in addition to the hour, minute, and second hands, has a 24-hour hand and a date feature.

    Pulling the crown out fully stops the second hand and allows the time to be set, but in a slightly different way than a normal movement. Instead of adjusting the minute and hour hand, it adjusts the minute and 24-hour hand.

    The date and hour hands are set when the crown is pulled out into the first position. The date is linked to the operation of the 12-hour hand, which is to say when then 12-hour hand passes midnight, the date advances.
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    Q: What is the case of a watch?

    A: The case of a watch is the housing that contains the internal parts of a watch. Stainless steel is the most common metal used, but titanium, gold, silver and platinum can also be used. Also, different compounds of hardened plastics may be used.
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    Q: What is the crown of a watch?

    A: The crown (often called the winding crown or winder) is positioned on the case middle and allows winding, hand setting and often date or GMT hand setting. It is linked to the movement through the winding stem passing through a hole in the case. For waterproofing purposes, simple gaskets are used in water-resistant watches. On diving/sports models, the crown may be screw-down whereby it screws onto a threaded tube, which protrudes from the case of the watch.
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    Q: What is the crystal of a watch?

    A: The crystal is the cover over the face of the watch. There are three different types commonly used in watches; acrylic, mineral, and sapphire. Acrylic crystal, a plastic, is inexpensive and shallow scratches can be buffed out. Mineral crystal is comprised of several elements that are heat treated to create unusual hardness that aids in resisting scratches. Sapphire crystal is the most expensive and durable, approximately three times harder than mineral crystals and 20 times harder than acrylic crystals. A non-reflective coating on some styles prevents glare.
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    Q: How big will my watch be because of the case diameter?

    A: The case diameter of a watch is usually listed in millimeters. Typical size for a standard menís watch is approximately 40 millimeters and for women it tends to range from 20 millimeters for a dressy watch to around 30 millimeters for a more sporty style watch. Depending on your own personal taste, you can find watches smaller or larger depending on its intended application.
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    Q: How does the illumination on my watch work?

    A: There are several different types of illumination. Some are powered by the watch battery, some collect energy from light sources, and few use small chambers filled with an illuminating substance. Each of these methods then radiate the light continuously or when active by the wearer through buttons on the case.
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    Q: What happens if I get my watch wet? / Can I go swimming with my watch on?

    A: Most watches nowadays are at least water resistant, meaning that your watch can withstand splashes of water but should not be submerged. But most are guaranteed to be able to withstand more. Such watches are stamped with a value that verifies their water resistance. This information can be found either on the face of the watch or on the case back. Listed below are water resistance depths and what activities are recommended at each corresponding certification.

    30 meter (100 Feet) - Will tolerate splashes of water or rain.
    50 meter (165 Feet) - Usable while showering, bathing, dishwashing, and
    swimming in shallow water.
    100 meter (330 Feet) - Usable while swimming, and snorkeling.
    150 meter (500 Feet) - Usable during general water sports.
    200 meter (600 Feet) - Usable during general water sports, including free diving.
    Diver's 150 meter (500 Feet) - ISO standard for scuba diving.
    Diver's 200 meters (660 feet) - Meets ISO standards and is suitable for
    scuba diving.
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    Q: How do I care for a water resistant watch?

    A: It is not recommended to wear your water resistant watch in a hot shower, sauna or hot tub. The extreme heat causes the metal parts to expand at a different rate than the rubber gaskets. This creates small openings that can allow water droplets to penetrate the watch. Sudden temperature changes are especially harsh. Take care not to jump into a cold pool after wearing your watch in the hot tub.

    After swimming or diving in salt water, immediately rinse the watch in a stream of fresh water. If your watch has a rotating bezel, turn the bezel several times while rinsing it. This will prevent salt buildup and corrosion of the bezel ring.

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    Q: My watch stopped keeping time, why?

    A: This could be a for a few different reasons. First, you need to determine if you have an automatic or a quartz watch. A quartz watch is powered by a quartz crystal that runs off of a battery. If you have a quartz watch, and it stops keeping time, most likely the battery has died. We inspect all watches that leave to ensure they are working but sometimes, unfortunately, the battery life can be short.

    If your watch is an automatic, and it stops keeping time, then it needs to be re-wound. Automatic watches are powered off of the movement of the wearerís wrist. Through normal activity a rotor turns and winds the watch's mainspring. Most automatic watches have up to 36 hours of power reserve. If an automatic watch is not worn for a day or two, it will wind down and need to be wound by hand to get it started again. You can also use a watch-winder for this function.

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    Q: What does my watch warranty cover?

    A: A watch warranty will generally cover malfunctions in the watch movement and does not cover any damage to the crown, case, crystal, buttons, bracelet, strap or dial. The warranty period depends upon the manufacturer, and can range from one year to limited lifetime.
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    Q: Whatís the difference between a chronograph and a chronometer?

    A: A chronograph is a name given to a multifunction sport watch with a stopwatch function. Most have two or three sub-dials, or mini-dials, for measuring minutes and hours.

    A chronometer, on the other hand, is a precision watch that has been rigorously tested by the Control Officile Suisse de Chronometers (COSC), an official watch testing laboratory in Switzerland, to keep accurate time in various temperatures and positions over a 15-day period. The watch must lose no more than five seconds per day in order to be designated a chronometer.
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    Q: How long should the battery in my watch last?

    A: Generally, the battery in a quartz watch will need to be replaced every 1.5 years, unless stated otherwise by the manufacturer.
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    Q: Whatís the difference between quartz and mechanical/automatic movements?

    A: The movement - the inner workings of the watch - is what makes up the main timekeeping mechanism. Most watches have either a quartz movement or a mechanical movement. The type of movement you choose depends mostly on one's taste.

    Mechanical movements are a tribute to the watchmaker's art and monitor the passage of time by a series of gear mechanisms. When a mechanical movement does not have to be wound, it is known as an automatic movement. These self-winding movements are wound by the movement of your wrist. (No, you don't have to shake it to work! The normal, everyday movement of the watch on your wrist charges the winding reserve.) When this type of watch is removed from your wrist the movement winds down in 10 to 72 hours, depending on the size of its winding reserve.

    Quartz movements, on the other hand, are powered by a battery and do not stop working once removed from your wrist. When activated by a battery or solar power, the thin sliver of crystal very predictably vibrates at an extremely high frequency (32,768 times per second), thus providing very accurate timekeeping. The battery in a quartz watch generally needs to be replaced every 1.5 years, unless stated otherwise by the manufacturer.

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    Q: When I reset my chronograph, why doesnít the hand return to zero?

    A: Typically this is because the chronograph function needs to be calibrated. The best way to do this is by consulting the instruction manual or by visiting the watchmakerís website.
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    Q: What is the best way to care for an automatic watch?

    A: Although automatic mechanical watches do not have batteries, some easy-to-follow maintenance is necessary for continued and long-lasting good use.

    Self-winding automatic watches depend on the movement of the arm to operate and do require some winding, even if you wear your watch on a daily basis.

    If you wear your automatic watch every day, it is best to wind it once every two weeks to keep the wheels in motion and oil fluid. Simply wind the crown (the same knob used to adjust the time and date) until you meet slight resistance.

    If you do not wear your automatic watch every day, you should try to wind it at least twice a week to ensure continuous operation, as well as keeping the inside mechanism in complete running order. Try to wind your mechanical watch at the same time every day. This is extremely beneficial for the mechanism. You may want to make it a routine, winding it every morning when you wake up.
    Avoid setting the day and/or date (if your watch has these functions) at night. The day-date mechanism is activated during the nighttime hours and could be disrupted if set at this time.

    Always avoid wearing your mechanical watch if you are playing a sport requiring continuous arm motion (e.g. tennis, baseball, golf), since continuous arm motion could damage the movement.


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    Q: What should I look for when buying a watch?

    A: When purchasing a watch for either yourself or as a gift, you want to look at a couple of things. Most of these will rely on your preference. The case material and band material are both important to pay attention to. Some people are allergic to a few materials that are sometimes used in the manufacturing of a timepiece. The type of movement is the watch makes use of is a key buying point, quartz watches are very accurate and rely on battery power while automatic or mechanical need to be worn consistently or wound every so often. Obviously color preference is up to that of the buyer, many watch brands offer several different colors and styles to suit your needs. There are also a majority of watches that are multifunction, containing sub-dials and information on the face of the watch. Mister Watch Online strongly recommends buying authentic brands, which is why we carry and sell only new, genuine watches. If you have any questions regarding a watch or your purchase, we urge you to call us toll free at 1-877-493-6847 Mon-Fri 9 AM to 5 PM EST.
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    Q: What is the best way to clean my watch?

    A: The best way to clean your watch is by using a lint-free cloth and a toothpick. Use the toothpick to clean out any dirt buildup in the bracelet or casing of the watch and the cloth to wipe it clean. If it is water-resistant, give it an occasional cleaning with a mixture of warm water and a mild soap. If the strap is leather or non-metal, clean only the case. It is safest if you always avoid cleaning your watch with harsh household chemicals, over time they can cause damage to many different parts of your fine timepiece.
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    Q: What can I do to help ensure that my watch will last for a long time?

    A: There are three key points you should follow that will help to keep your watch looking pristine and working properly for years to come.

    1.) Always make sure your watch is dry after it has been exposed to water. By taking a few minutes and thoroughly drying your watch with a lint-free cloth, you will prevent rust from forming. This is a key point in ensuring the long life of your watch.

    2.) Protect the crystal of your watch. The crystal is the transparent part of the watch through which you tell time. As we discussed with water, a watch may have a scratch-resistant crystal, however no crystal is truly scratchproof. Therefore, it is not advisable that you toss your watch onto the dresser or into a drawer at the end of the day. Itís better for the watch to store or wrap it in a soft cloth before placing it down. The more care that you take with the watch, the less scratches you will end up with. Replace broken or scratched crystals immediately. Even a hairline crack can let dust or moisture into the mechanism, threatening its accuracy. If you place the watch in a drawer with other jewelry, this too may scratch the watch, as it might rub against the other pieces. Another suggestion would be to store the watch in its original case, since these cases are generally soft and made specifically for the watch.

    3.) Have your watch serviced. Like any other piece of machinery, a watch must be cleaned, oiled, and serviced. Every couple of years, you may notice the watch losing time or running fastóor it may stop working altogether. Just take your watch to a local watch professional for servicing.
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    Q: My watch doesnít fit well, what should I do?

    A: If you have ordered a watch with a metal bracelet, there is a good chance you will have to have one or more links removed to fit your wrist properly. This can only be done with the wearer present. That is why we ship all watches unsized. We suggest that you take your watch to a reputable local jeweler for sizing. Expect to pay a nominal fee for this service. Do not attempt to size your own watch! You may damage or scratch the watch and bracelet. The liability is yours; by our policy we will not accept a scratched, damaged, or sized watch for return with the exception of some models that feature a quick link removing ability (can be sized without the use of a tool).

    Leather, rubber, and cloth/canvas bands usually do not need to be sized as they generally feature a buckle style clasp.
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    Q: Where is the bezel located on my watch?

    A: The surface ring on a watch that surrounds and holds the crystal in place is called the bezel. A rotating ratchet bezel moves in some sport watches as part of the timing device. If rotating bezels are bi-directional (able to move clockwise or counter clockwise), they can assist in calculations for elapsed times. If the bezel is unidirectional it only moves in one direction.
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    Q: How will my watch fare against normal, everyday activities? / What type of watch should I wear during rigorous sports or activities?

    A: Most watches are sturdy enough to protect against normal everyday wear and tear, including light bumps. If youíre going to be engaging in intensive athletic activity, you may want a watch that is also shockproof. G-Shock by Casio makes an extensive line of shockproof watches, for example. We carry several different types and brands of shockproof watches. For more information on these types of watches please call us at 1-877-493-6847.
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    Q: Who is MrWatch?

    A: MrWatch has been a trusted online retailer of brand new, brand names watches since January of 2003. Since 2003, we have continued to grow, and now carry nearly 100 different brands and over 5,000 products. We have also recently started carrying jewelry, name brand sunglasses, and brand name handbags!

    We are here to serve you, our customer, and we will never forget that you are the reason we are here today.

    Below you will find our mission statement, and some pretty good reasons we think you should buy from us. If at any time you have any additional questions or concerns, do not hesitate to contact us. You can give us a call, toll free, at 1-877-493-6847, or email us at cs@mrwatch.com. That's right; we actually have real, live people available M-F, 9AM to 5PM to answer all your calls and emails. You will never get an answering machine from us. Therefore you can rest assured that we here at Mr Watch will make sure any question or problem you may have will be taken care of quickly and painlessly.

    We look forward to hearing from you and to serving your watch and accessory needs. Remember to read below for our mission statement and even more reasons to buy from us. See you soon!

    MrWatch Mission Statement: To supply everyone around the globe with brand new, brand name products at the lowest price possible, while providing a level of customer service that goes above and beyond, day after day.


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    Q: Why Buy from AreaTrend?

    A: Only New Items Sold. AreaTrend is an online retailer offering thousands of brand name items at unbeatable prices. All of our products are 100% brand new and authentic. This guarantees a brand new, quality product.

    Customer Service. The customer is the center of AreaTrend, and everything we do reflects this fact. We are dedicated to providing the best customer service to each and every person, ensuring the satisfaction of thousands of repeat customers. You may reach live customer service representatives toll free at 1-877-493-6847, or through our online chat, Monday through Friday, 9am to 5pm EST. In addition, you can email us at cs@AreaTrend.com

    Safe and Secure Shopping. AreaTrend understands that while shopping online, you need someone you can trust. This is where we come in. AreaTrend is Hacker Safe tested and approved, so your information is always safe and secure. Hacker Safe employs world-class technology protecting your information. Order with confidence at AreaTrend.

    Privacy. We at AreaTrend respect your privacy, and we will not share your information with anyone. You can also read our privacy policy for more details.

    Lowest Price. We at AreaTrend pride ourselves on offering the lowest prices in the market. As the customer is the center of our business, we work hard to ensure the lowest price possible. If our regular price on an item drops once within the first 30 calendar days after you place your order, not due to a limited-time promotion or special sale, we will be happy to reimburse you the difference between what you paid (minus any coupons) and the current price.

    International Shipping. Live outside the U.S.? No problem. AreaTrend ships internationally, as well as to APO and FPOs. The quality of our products coupled with the prices we offer are unmatched, and we want to share this with as many people we can around the globe.

    Returns. We understand that on occasion you may need to return your item. If so, AreaTrend accepts returns of items that have not been worn, used, adjusted, or sized. In addition, we will make sure your return is handled quickly and painlessly. For more detailed information, please see our return policy.

    If you are looking for a brand new, quality item at the best price possible, you have come to the right place. AreaTrend will provide that and more, striving not only to meet your expectations, but to exceed them.

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    Q: How do I join your affiliate program?

    A: Looking to earn extra cash with your online shopping portal? You have come to the right place! Mr Watch has over 6000 brand new, brand name watches in stock and ready to ship. From brands like Timex and Casio to Fossil and Guess we have the perfect watch at the lowest price.

    Anyone can be a publisher, and you do not have to be an expert to join. If you have a website, you can join our affiliate program. Then, all you have to do is refer the customer to our site. When that customer makes a purchase from us, we will pay you a commission. Itís that easy. And, best of all, its free!

    Overview
    MrWatch is a fast growing retailer of brand new, brand name watches, and we want our affiliates to grow with us. Our impressive selection and high conversion rates translate into increased traffic and money for you.

    Benefits

    Earn Money for Free: It is completely free to join our affiliate program, and you will earn great commission rates on every sale

    Easy to Use: We handle everything Ė order processing, shipping, and billing. We provide all affiliate tools, such as links and banners for your website. All you have to do is place our link or banner, sit back and make money.

    We are a leading, trusted retailer. Associated with Mr Watch, a trusted, reliable retailer. We carry nearly 100 different brands, and over 5000 watches Ė in stock and ready to ship.

    Monitor Your Success. Exclusive third party, 24/7 monitoring of the success of your program.

    Questions, or Want to Learn More?
    If you have any questions or concerns about becoming an affiliate, do not hesitate to contact us. We look forward to assisting you with anything you may need. Feel free to email us at any time for a fast reply.

    Ready To Join?
    Ready to join? It is fast, free and easy.
    Just click the link below, and fill out the application. We are excited to work with you Ė Join Today.

    https://cli.linksynergy.com/cli/publisher/registration/registration.php?mid=35171
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    Q: Iím in Canada, how will you ship to me?

    A: Your package will be shipped from the United States. If you chose Standard Shipping: upon arrival in Canada, the package will transfer to the Canada Post or CanPar who will make the final delivery to you. Also, oftentimes it can take 5-7 business days or more for the tracking number to update online.

    You will receive an email with your tracking number once your order ships and you can rest assured that your order has been shipped and is currently transit to you. Delivery time to Canada is 4-14 business days with some additional time in customs. Typically orders are delivered within 10 business days, however there are rare cases when delivery is made closer to the 14 business day deadline.

    If you choose Express Shipping, this method is shipped via FedEx and will arrive within 1-3 business days.

    Please note these delivery estimates do not include any additional time spent in customs.

    You will also be responsible for any customs duties or taxes when the order is delivered to you. This is presented as two increments: administrative fees (for paperwork) and import tax on the item.
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    Q: Iím in the UK, how will you ship to me?

    A: Your package will be shipped from the United States. If shipping with Standard Shipping, upon arrival in the UK, the package will transfer to the Yodel, Royal Mail, or the Home Delivery Network who will make the final delivery to you. Also, please note it can take 5-7 business days or more for the tracking number to update online after it is shipped.
    You will receive an email with your tracking number once the item has shipped and you can rest assured that your order has been shipped and is currently transit to you. Delivery time to the UK is 7-23 business days with some additional time in customs. Typically orders are delivered within 14 business days, however there are rare cases when delivery is made closer to the 23 business day deadline.

    If you choose Express Shipping, this method is shipped via FedEx and will arrive within 1-3 business days.

    Please note these delivery estimates do not include any additional time spent in customs.

    You will also be responsible for any customs, duties, or taxes imposed by your government. The shipping carrier will present this in the form of administrative fees for paperwork and import tax for the item you have purchased. Depending upon the carrier, you may be asked to pay these fees prior to or after delivery.
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    Q: An item I ordered is now showing out of stock. What happened?

    A: We strive to fill every order as quickly as we receive it. However, there are rare occasions when we receive more orders for a particular item than what we have in stock. This is called an Oversell.

    If the only item on your order oversells, we will will contact you as soon as possible. If we're unable to obtain the item, you can choose an alternative or request to cancel the order.

    If you have multiple items on your order, we will simply ship all of the remaining items and you will not be charged for the item(s) we could not provide.
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    Q: Refused and Undeliverable Packages

    A: If an item is deemed undeliverable by the carrier due to an incorrect or incomplete address, it will most likely become an RTS (Return to Sender). When items are returned to us for this reason, a flat $5.00 fee will be withheld from the refund. Additionally, if the original order had free shipping, a flat $5.00 fee will be withheld from the refund.
    If the package is refused by the recipient due to no fault of ours, it is also eligible for both of these fees.
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    Q: Promotions and discounts

    A: Our promotional codes are designed to offer extra discounts on our already great prices. Sometimes, though, we do run daily or weekly promotions on many of our items. In these cases, no additional coupons or discounts can be applied to these already reduced products.
    Please check the item that you are trying to purchase and notice if this is already part of another promotion. If it is, then unfortunately the coupon code cannot be applied to this item.
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    Q: Verified Buyer Review Gift Cards

    A: The gift card will be emailed to you within 3-5 business days after your eligible review is posted, and you are confirmed as a previous purchaser (verified buyer) of the item .

    Gift card will be issued on the first eligible review per item per account.

    Gift card can only be redeemed by the account that provided the review.

    Gift card will only be issued for reviews on verified purchases.

    Gift card cannot be redeemed for cash.

    Gift card cannot be applied to previous purchases.

    Limit 5 Per Customer (You will only receive a gift card for your first 5 eligible reviews at this time)
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    Q: How does the free shipping work at MrWatch?

    A: MrWatch provides free standard shipping with any order over $25.00 on domestic orders within the United States. This method is shipped via USPS.

    Every item shipped from us is fully insured via USPS or FedEx. Please note, delivery time for standard shipping can range from 1Ė7 business days.

    You will receive a tracking number via email when this information becomes available in our system. This will also indicate which carrier was used.
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    Q: What other methods of shipment do you offer besides free shipping?

    A: MrWatch also offers:

    $2.99 Express (delivery in 1 - 3 business days)
    $9.95 2nd Day Air shipping (delivery in 1-2 business days)
    $19.95 Next Day Air shipping (delivery in 1 business day)

    These are domestic shipping rates. For international shipping rates, please see questions dealing with international packages.

    **Please note that we allow 1 - 2 business days processing time for all orders prior to shipment.**
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    Q: Do you ship to PO Boxes?

    A: Yes. However, FedEx does not deliver to PO Boxes. If you submit an order to a PO Box, we will contact you for a physical address to ship to. If no physical address is available, then we will be unable to complete your order, and a full refund of your order will be provided.
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    Q: Do you ship to APO/FPO addresses?

    A: Yes. However, FedEx does not deliver to APO/FPO addresses. If you submit an order to an APO/FPO address, your order will be shipped via USPS Priority Mail.
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    Q: What are your shipping and delivery times?

    A:
    Q: What are your shipping and delivery times?

    Mr Watch allows one to two business days processing for each order. However, most orders ship the same day if we receive and process your credit card before 12:30PM EST, Monday through Friday. Orders placed after 12:30PM EST, placed on Saturday, or placed on Sunday will usually be processed and shipped the following business day.

    Order Delivery

    For Standard Shipment: Order Date + Processing Time (1-2 business days) + Shipping Time (3 - 7 days business)

    For USPS Priority Mail: Order Date + Processing Time (1-2 business days) + Shipping time(2 - 3 business days)

    For Expedited Shipping: Order Date + Processing Time (1-2 business days) + Shipping time(2 - 3 business days)

    For 2nd Day: Order Date + Processing Time (1-2 business days) + Shipping time (2 business days)

    For Next Day: Order Date + Processing Time (1-2 business days) + Shipping time (1 business day)

    For Standard Shipping to Canada: Order Date + Processing Time (1-2 business days) + Shipping time (4 - 14 business days)

    For Standard Shipping to the UK: Order Date + Processing Time (1-2 business days) + Shipping time (7 - 23 business days)

    For Express Shipping to Canada and the UK: Order Date + Processing Time (1-2 business days) + Shipping time (1-3 business days)


    Please note that overnight orders placed before 12:30PM EST on Friday will be shipped via overnight and delivered on Monday, which is the next business day. We do not currently offer Saturday shipping.

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    Q: Will I have to sign for my package?

    A: Orders shipped may require a signature for delivery. If no one is home to receive the package, your local driver may leave the item at your doorstep area or the driver may hold onto the package for a second delivery attempt. If you know in advance that you will not be home to personally receive the package, you may leave a signed note for the driver to make alternative arrangements.


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    Q: My tracking number says my package is delivered, but I do not have it. What should I do?

    A: If your package shows delivered but you do not have it, there are a few steps to take before contacting us. First, you will need to look around your house, check with neighbors or a front office area if you live in an apartment/condo complex to see if you can locate the package. If you still cannot locate the package, you should contact the local USPS or FedEx to see if they are holding your package at their location.

    In the unlikely event that you still cannot locate the package, you will then need to contact us as soon as possible. You can reach our customer service team by emailing us at cs@mrwatch.com, or by calling toll free, 1-877-493-6847. Please make sure to have the name on the account and/or order number ready and available.

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    Q: Do you ship internationally and what is the cost?

    A: Yes! The quality of our watches coupled with the prices we offer are unmatched, and we want to share this with as many people we can around the globe.

    Standard shipping rates to Australia, Canada, United Kingdom, and New Zealand are $9.95. These are sent fully insured. We also offer Expedited Shipping to Canada and United Kingdom for $24.99. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

    Shipping rates to all other countries are $29.99 with FedEx. These are sent fully insured. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

    If you do not see your country available for billing or shipping purposes, please note:
    We are pleased to provide an enhanced international shopping experience for our customers in nearly 200 countries. Unfortunately, if you do not see your country listed as a country that we ship to, this may be for a variety of reasons. Our international carriers may not service the region or country, and we are not able to ship using alternate methods. Or we may have a high rate of fraudulent orders coming from these countries. We may also not accept billing information from certain countries. Our payment processing system is always updating to include new regions; however, your country may not yet be supported by our payment processing system.

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    Q: Will I have to pay customs, duties, or taxes on my international shipment? What if I refuse the package?

    A: Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country. By law, we must declare all items at their full value and cannot alter this amount to decrease international custom fees. The recipient of an international shipment may be subject to such Import Fees and administrative fees which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our control and beyond the original delivery estimates.

    If you refuse a shipment from MrWatch or refuse to pay any import fees that may be due, you will be responsible for the original shipping charges, any customs or taxes, and the cost of returning the package to MrWatch. This amount will be deducted from your merchandise refund. In the event that the return fee exceeds the order total, the package will be abandoned and you will not be refunded.


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    Q: How long will it take for my international package to be delivered?

    A: Canada Shipments
    After shipment occurs, it will take 4-14 business days to arrive, in addition to possible time spent in customs for standard shipments. If you purchased Express delivery, it will take 1-3 business days to arrive after shipment occurs.

    UK Shipments
    After shipment occurs, it will take 4-14 business days to arrive, in addition to possible time spent in customs for standard shipments. If you purchased Express delivery, it will take 1-3 business days to arrive after shipment occurs.


    All Other International Shipments
    After shipment occurs, it will take 2-5 business days to arrive, in addition to possible time spent in customs.

    When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
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    Q: Are there any limitations if I ship an order internationally?

    A: For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from MrWatch, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Additionally, you are responsible for any import taxes (customs) imposed by your country.


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    Q: If I request next day shipping, will I get my order the next day?

    A: Not all of the items listed on our site are available immediately, so selecting One-Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days. There is no weekend pickup or delivery for One-Day or Two-Day Shipping.

    Also, as stated on our website, all orders ship within one to two business days. After that time, your order will then be shipped via the method you selected.

    For special requests, please feel free to contact us, toll free at 1-877-493-6847 or email us at cs@mrwatch.com.
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  • Contact Us
    Telephone: 1-877-493-6847

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