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International Ordering & Shipping
Returns & Policies
Shipment & Delivery
Ordering & Checkout
Payments & Payment Options
Important Information for Orders Shipping Outside of the United States
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country. By law, we must declare all items at the value of payment received and cannot alter this amount to decrease international custom fees. The recipient of an international shipment may be subject to such Import Fees and administrative fees which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our control and beyond the original delivery estimates.
If you refuse a shipment from AreaTrend, you will be responsible for the original shipping charges, any customs or taxes, and the cost of returning the package to AreaTrend. This amount will be deducted from your merchandise refund. In the event that the return fee exceeds the order total, the package will be abandoned and you will not be refunded.
- How Long Will I Have to Send Something Back?
- Are Returns Free?
- What Should I Do in Order To Return An Item?
- What Are The Terms and Conditions?
- Any Additional Details?
- You can return your item for refund, exchange, or store credit. Upon arrival please check your item for any manufacturer defects. To prevent having to go through the manufacturer warranty process defective items must be brought to our attention within 10 days of receipt. After 10 days, defective items are no longer eligible for return, and you must contact the manufacturer for warranty repair.
- When returning an item, we suggest purchasing insurance and tracking information for the return shipment. Please note that we are not responsible for return shipping and liability.
- When your return is received, a refund or store credit will be issued less original shipping charges. If your original shipping was free, a flat shipping fee of $5.00 will be deducted from your refund.
- If your order was shipped within the United States, a prepaid return label will be included in your box for your convenience. If you decide to use this label to return an item for a refund or store credit, a flat rate of $6.95 will be deducted from your refund amount.
- Exchanges are free for shipments shipping within the United States.
- Remember, if at any time you have questions or concerns let us know! We have real live people standing by ready to help. Our toll free number is 1-877-493-6847, and we are available Monday through Friday, 9AM to 5PM EST. Or, contact us via email at [email protected]. We respond to all emails within 24 hours!
We offer a 365-Day Return and Free Exchange Policy
That’s right! An entire year to return! Buy gifts early and rest easy knowing that if the recipient is not 100% happy with it they are able to return it at their convenience. Purchase the wrong size or color? No problem! Exchanges are free!*
AreaTrend does not charge a restocking fee. If your item is returned for reasons other than defect, listing error or wrong item received, we do deduct $6.95 for the use of our return label (domestic orders only). If you use your own return label and you had free original shipping, we deduct a flat rate of $5.00 from the refund.
If there is an issue with your item, please contact customer service via email, phone or live chat so we can note your order accordingly. If we shipped your package within the United States, you should have received a prepaid return label. If you did not receive it, please contact us so we can provide one to you. Please package your item up for return and use the return label provided to you. Please be sure to either remove the original shipping label or cover it up completely with the new label. Include a paper inside your package with your reason for return and let us know if you would like a refund, store credit, replacement or exchange. Next, take your package to your local Post Office for return. We do suggest that you have the package scanned at the counter to ensure tracking is uploaded on your package. We should receive your package in 5-7 business days and then we will check it in and process it at our returns facility. You will receive emails to let you know when we received it and to let you know when we process your return.
Within 365 days* of your order date, provided your item is still in its original box with all materials and has not been worn, used or sized your item is eligible for return.
* - 365 day return policy does not apply to makeup. Makeup has a 30 day return policy at this time.
- What Sort of Shipping Options Can I Expect?
- Where Can I Track My Shipments?
At AreaTrend, we are glad to offer several shipping options to our customers shipping their orders within the domestic United States.
Standard Shipping: Our standard shipping method is FREE on all domestic orders over $25 USD! This shipping method is $6.95 USD on all domestic orders under $25 USD. This standard shipping method takes between 3-7 business days for final delivery to occur.
Express Shipping: BEST value! This delivery method takes between 1-3 business days for delivery to occur and costs only $2.99 USD on all domestic orders over $25 USD. This shipping method costs $6.95 for any domestic orders below $25 USD.
Two Day Delivery: In a pinch and need to have an item delivered quickly? We are proud to offer 2 day services for our domestic orders as well. Two day delivery costs $9.95 USD and will have your package delivered within two business days!
Next Day Delivery: Needing a last minute gift? With our next day delivery option, you can rest assured that your order will be delivered the very next business day! This delivery service costs $19.95 USD on all domestic packages.
Tracking the transit of your package is as easy as 1, 2, 3! Simply follow the instructions below to immediately know the most updated tracking for your order.
- Log into your account by entering your email address and password. Just click on “account” in the upper right-hand corner of our homepage.
- A list of your order history will appear for you. Locate the order number you are needing tracking information for.
- Click on the tracking number which is listed for your order – this will take you directly to the most current tracking for your order!
- Tracking information may not be immediatly available on the carrier website. We recommend checking the tracking details 1-2 business days after shipment.
- If your package was shipped to Canada, Australia, New Zealand, Germany, or the United Kingdom with international standard shipping, there will be a short delay in tracking information while the package is transported to your country.
If at any time you have a question about your tracking information, please email us at [email protected].
- What Do I Do if I Forget My Password?
- How Do I Log In To AreaTrend?
- What If I Want to Start/Stop an Email Subscription?
- What Do I Do in Order to Change My Email Address?
If you are having trouble logging in, simply visit the AreaTrend homepage and attempt to sign in with your email address. From there, you can click on the 'Forgot your password?' link in the sign-in box. Once you enter your email address in the field provided, we will send you a link to reset your password.
If you are an existing customer, we are so glad you are back! If you are a new customer, we are glad you are shopping with us today! We hope you enjoy your shopping experience with us. To log in to your existing account or to create a new account please click on the link below:
Or you can log in from our home page by click on “Sign in” or “Create an Account” at the top right.
If you would like to stop receiving all marketing and promotional related emails from AreaTrend, click “unsubscribe” at the bottom of the email. Please note that you will continue to receive transactional emails - order confirmations, shipping confirmations, etc.
Please allow 5 business days for any changes you make to your email preferences to update in our system.
The email that you use when you create your account is the email that all of your confirmation emails will go to each time you place an order. In order to change your email address for your account, you will need to log in to your account. Then, in the “Contact information” area, click “edit”. Next, click on the checkbox locatd by “change email” and a new text box will appear that is marked “Email”. Add the new email address. Click “Save” to save the new email address to your account.
- Where Can I View My Cart?
- Can I Cancel or Modify an Order?
- How Do I Apply a Promotion Code?
- Why is My Discount/Promo Code Not Applying?
- Discount codes are generally one time use only. Therefore, if you have used the code on a previous order, you will not be able to use it again.
- The code may be expired.
- The code may not be applicable to clearance items.
- Does AreaTrend Price Match?
You may cancel or modify an order as long as it has not received a tracking number yet. Since this is a time sensitive issue we recommend that you contact a member of our customer experience team by phone or live chat Monday – Friday between 9am – 5pm EST. Additionally, you may email us to request to cancel or modify an order. We do suggest that you put the word “cancel” in the subject line of the email for faster service. Once an order has been cancelled, or an item removed from an order, we do not have the ability to subsequently reinstate it.
Once you place an item in your shopping cart, you are able to view the cart. Prior to clicking on “go to checkout”, you may apply your coupon code in the space marked “Apply Discount Code”. The price of your item will change depending on the coupon code used.
Here at AreaTrend we pride ourselves on two major priorities - selling brand new, brand name products at the lowest price available and providing the highest level of customer service possible. That is why we offer a Low Price Guarantee Program. Through this program, you are guaranteed to get the best deal through us on any item that we sell! We will match the final price (for example, price of the item plus any shipping charges) of another website at our discretion, when all of the following criteria are met.
- What we are matching cannot be from any auction sites.
- The website we are matching must be a site located within the United States and must be an established site as determine by AreaTrend (typically this means the website needs to have at least a working phone number, of which is manned by customer service during a set number of hours).
- The item that we are price matching must be same item with no modification of any kind. Different styles in the same series are not considered same models.
- The dealer that we are matching the price must have the item in question in stock at the time of purchase.
To have us match the price on a particular item, please email us the URL where you found the same item for less. You can just copy and paste the URL from your browser into your email and then send the email to us at [email protected]. When we receive the email, we will visit that site and make sure that all the criteria are met. Once we have visited the site, if we determine that all the criteria are met, we may match the price. At that time we will notify you what price we can offer. Please note, the best price guarantee voids all offers including free gifts, coupons and any other promotional offers we may have at that time. If you have any questions about our low price guarantee guidelines, please contact us either by phone toll free 1-877-493-6847 or via email at [email protected].
Yes, you may place an order with one of our skilled customer experience team members either by phone or live chat during regular business hours.
- What Forms of Payment Will I Be Able To Use?
- American Express
We offer an array of payment options here at AreaTrend, now including easy pay methods like PayPal!
*Note that orders placed with credit cards through our site may be subject to additional cardholder verification procedures if deemed potentially dangerous by our third party verification partner. These procedures are purely for cardholder safety! This only affects a small percentage of orders and is usually very fast. With the customer's cooperation we can still get the order shipped the same day if selected for verification. We are ever vigilant in ensuring we do not accept fraudulent orders!*
Chat & Phone Available:
9:00am-5:00pm EST Weekdays
Email: Members from our customer experience team answer emails 7 days a week within 24 hours of receiving the email. You may email us at: [email protected]