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International Ordering & Shipping
Returns & Policies
Shipment & Delivery
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Important Information for Orders Shipping Outside of the United States
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country. By law, we must declare all items at the value of payment received and cannot alter this amount to decrease international custom fees. The recipient of an international shipment may be subject to such Import Fees and administrative fees which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our control and beyond the original delivery estimates.
If you refuse a shipment from AreaTrend, you will be responsible for the original shipping charges, any customs or taxes, and the cost of returning the package to AreaTrend. This amount will be deducted from your merchandise refund. In the event that the return fee exceeds the order total, the package will be abandoned and you will not be refunded.
- How Long Will I Have to Send Something Back?
- Are Returns Free?
- What Should I Do in Order To Return An Item?
- What Are The Terms and Conditions?
We offer a 365-Day Return and Free Exchange Policy
That’s right! An entire year to return! Buy gifts early and rest easy knowing that if the recipient is not 100% happy with it they are able to return it at their convenience. Purchase the wrong size or color? No problem! Exchanges are free!*
AreaTrend does not charge a restocking fee. If your item is returned for reasons other than defect, listing error or wrong item received, we do deduct $6.95 for the use of our return label (domestic orders only). If you use your own return label and you had free original shipping, we deduct a flat rate of $5.00 from the refund.
If there is an issue with your item, please contact customer service via email, phone or live chat so we can note your order accordingly. If we shipped your package within the United States, you should have received a prepaid return label. If you did not receive it, please contact us so we can provide one to you. Please package your item up for return and use the return label provided to you. Please be sure to either remove the original shipping label or cover it up completely with the new label. Include a paper inside your package with your reason for return and let us know if you would like a refund, store credit, replacement or exchange. Next, take your package to your local Post Office for return. We do suggest that you have the package scanned at the counter to ensure tracking is uploaded on your package. We should receive your package in 5-7 business days and then we will check it in and process it at our returns facility. You will receive emails to let you know when we received it and to let you know when we process your return.
Within 365 days* of your order date, provided your item is still in its original box with all materials and has not been worn, used or sized your item is eligible for return.
- By E-Mail
- By Phone
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