365-Day Return and Free Exchange Policy
That’s right! An entire year to return! Buy gifts early and rest easy knowing that if the recipient is not 100% happy with it they are able to return it at their convenience. Purchase the wrong size or color? No problem! Exchanges are free!*
Within 365 days* of your order date, provided your item is still in its original box with all materials and has not been worn, used or sized your item is eligible for return. Simply use the prepaid return label provided in your shipment and place the package in your mailbox or drop your parcel at your local post office. If you do not have a prepaid return label - call or email us for an RMA number and return instructions.
Here are some additional details:
- You can return your item for refund, exchange, or store credit.
- Upon arrival please check your item for any manufacturer defects. To prevent having to go through the manufacturer warranty process defective items must be brought to our attention within 10 days of receipt. After 10 days, defective items are no longer eligible for return, and you must contact the manufacturer for warranty repair.
- When returning an item, we suggest purchasing insurance and tracking information for the return shipment. Please note that we are not responsible for return shipping and liability.
- When your return is received, a refund or store credit will be issued less original shipping charges. If your original shipping was free, a flat shipping fee of $5.00 will be deducted from your refund.
- If your order was shipped within the United States, a prepaid return label will be included in your box for your convenience. If you decide to use this label to return an item for a refund or store credit, a flat rate of $6.95 will be deducted from your refund amount.
- Exchanges are free for shipments shipping within the United States.
- * - 365 day return policy does not apply to makeup. Makeup has a 30 day return policy at this time.
Remember, if at any time you have questions or concerns let us know! We have real live people standing by ready to help. Our toll free number is 1-877-493-6847, and we are available Monday through Friday, 9AM to 5PM EST. Or, contact us via email at [email protected]. We respond to all emails within 24 hours!